The objective of our audit was to determine the accuracy of delayed mail reporting at three selected facilities in the Great Lakes Area.
The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Mail processing facilities are required to complete daily mail counts and self-report on-hand mail, delayed mail, late-arriving mail, and mail processed after the cut-off time and enter the information into the Web Mail Condition Reporting System (MCRS).
Mail processing facilities use the MCRS to report their daily mail count, providing the Postal Service with a standardized national view of mail conditions at processing facilities. MCRS information is available to management officials at all levels for analysis, forecasting, and planning.
We selected the Detroit Network Distribution Center (NDC) in Allen Park, MI, the Michigan Metroplex Processing and Distribution Center (P&DC) in Pontiac, MI, and the Lansing, MI, P&DC for review based on allegations received regarding facilities not accurately reporting delayed mail. We conducted three unannounced site visits on March 6, 2018, at the selected facilities to determine if delayed mail was being accurately reported.